Your Consumer Rights

Consumer Guarantees

Under the Australian Consumer Law, our products come with guarantees that cannot be excluded. These include:

• Products must be of acceptable quality
• Products must be fit for their disclosed purpose
• Products must match their description
• Products must match any sample or demonstration model

Your Rights

If a product fails to meet a consumer guarantee, you're entitled to:

• A refund or replacement for a major failure
• Compensation for any reasonably foreseeable loss or damage
• Have the goods repaired or replaced if the failure doesn't amount to a major failure

What is a Major Failure?

A major failure occurs when:

• The product would not have been acquired by a reasonable consumer
• The product is substantially unfit for its purpose and cannot be easily fixed
• The product is unsafe

Making a Claim

If you believe a product doesn't meet a consumer guarantee, please contact us immediately. We'll work with you to resolve the issue in accordance with your rights under the ACL. You may need to provide proof of purchase and details about the issue.

More Information

For more information about your consumer rights, visit the Australian Competition and Consumer Commission (ACCC) website or contact ACCC directly.